Refunds

These gifts are digital and are delivered as soon as payment is confirmed. At checkout you are asked to agree to immediate supply. Under the Consumer Contracts Regulations, agreeing to immediate digital supply, and acknowledging it, ends the 14-day cancellation right once delivery starts.

You can still ask for a refund if a gift is faulty, not as described, or the link never arrives. Write via the support page with the email you paid with. If the recipient link has not been opened, say so. Refunds go back to the card you paid with, and the gift link stops working once the refund is made.

If a child's details were typed with a small spelling mistake, correct them in the Grown-ups section and we will remake that call, film or visit for free (see Terms). This does not affect your statutory rights.

A refund is complete when our payment provider (Stripe) confirms it; you will see the order marked as refunded on your order page.